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Frequently Asked Questions

Why is hair loss so disconcerting?

Hair loss causes us to suffer because it robs us of our natural, youthful appearance. This is especially true when we lose our hair early in life. Many who lose their hair and become depressed and anxious feel bad about themselves for being “vain” and “caring too much” about the loss of their hair. But let’s face one thing. Hair is important. It has a vital function of protecting our scalp from the sun, from cold and more. Hair on top of our head balances out our appearance. It makes us look and feel whole. Hair allows us to express ourselves through different looks, different styles and fashions. Hair is fun. So when we’re deprived of our natural, youthful appearance, it’s difficult to accept and to deal with. We feel unattractive and judged by others. Depending on how strong our own sense of self is, the depression and anxiety of hair loss can virtually reach into every part of our lives, advisedly affecting our self concept and our self confidence. For some, hair loss isn’t a big problem and they go on living with no apparent negative repercussions. Good for them! But others suffer greatly and seek out solutions to their hair loss. Good for them, too! We only caution hair loss sufferers to perform their due diligence when choosing a studio or clinic to assist you in treating your hair loss. It’s a blow to lose one’s hair. It’s a double blow to spend a lot of time and money trying to achieve a natural, youthful look and to be taken advantage of by subpar service providers. Do your research!

If I decide to move forward, how do we get started?

How quickly we begin depends on the agreed upon treatment approach. If we decide on a laser treatment regimen or non-surgical hair replacement, treatment can begin immediately. If your treatment calls for surgery, it could take anywhere from one week to ten days to begin depending on the availability of the surgeon and his staff. You will also be given some pre-op instructions to follow for a week before your surgical procedure. Generally speaking, however, we can begin and move forward at any pace that makes you comfortable.

If we go with non-surgical hair systems, how long till my new look?

We understand how anxious and excited our clients are to receive their restored look once they’ve decided to move forward. We want you to be excited … but not anxious! We do our best to expedite the process and deliver your new look as quickly as possible. In many cases we can deliver your look in as little as one week to ten days. In some cases, however, it may take up to 8 weeks to deliver. When manufacturing custom and bespoke hair systems, we do not want to rush the process and sacrifice quality. High quality lies in the fine detail and should not be rushed. We will provide you with a forecast of of the delivery date when the order is placed.

What’s the best way to choose a treatment clinic?

Again, perform your due diligence. One thing we can tell you for sure, a clinic or studio that has been in business for many years – say, 50 years like we have been – is more likely to deliver the results you’re seeking. A company such as our own achieves a certain level of expertise over 5 decades of treating hair loss. As we like to say around here, fifty years in business means something! But it’s also good to go online and look at people’s reviews and testimonials. Go in and meet the people at the clinic and do not feel pressured to purchase anything on your first visit unless you’re already armed with the knowledge that the studio or clinic has a stellar reputation for delivering the goods.

What can I expect at my initial consultation?

Our clinics in both Akron and Cleveland are staffed by individuals who understand privacy and discretion. Even so, you are welcome to bring a spouse or trusted friend or family member to your appointment. Akron has a private entrance for consultations and evaluations and at our Independence location, our office manager will greet you and direct you to a private consultation room. You will be asked to complete a short questionnaire. Rob Hoffman, the owner and founder of the company – as well as a hair loss industry luminary and recognized expert – will sit down with you to review the questionnaire. He will evaluate your condition and situation, ask questions and determine your hair loss treatment goals. He will also answer your questions. Once the assessment is completed, he will make recommendations as to an appropriate treatment program offered by the clinic and for your specific hair loss condition. You will be given information to review at home and encouraged to ponder and reflect on all you learned at your consultation. Rob will follow up a few days later to answer any questions. Everything we do from the start is intended to cultivate a long-lasting relationship that is based on trust, safety and performance.

What payment methods do you accept for services?

We accept MasterCard, Visa, Discover, American Express, cash or check and the Citi Health Card. If you are interested in financing your treatment or having questions about pricing and payment, please contact us. We’re here to help.

Service and Expertise since 1970

Take it from us, when you’re in business for 50 years, you learn a few things about how to do things right.  At HairLine Hair Loss Treatment Clinics, we understand the importance of maintaining our youthful and natural appearance. When men and women lose their hair, it can adversely affect many parts of their lives. We never lose sight of the fact that our job is to make our clients look so naturally good that it causes them to feel good.


This understanding inspires us to provide the most friendly, patient and compassionate service while offering individualized hair loss solutions to men and women based on their own unique hair loss condition. If you’re encountering any sort of hair loss situation, put your trust in our more-than-capable hands and experience up close and personal what 50 years of premium service, creativity, ingenuity and innovation looks – and feels – like.